Cancellation/Rescheduling Policy: We understand things happen at the last minute that may prevent you from making it to your appointment. However, the time scheduled for is EXCLUSIVELY yours. As a result, the 24-hour notice for cancelling/rescheduling via phone, email, online or by text is required. If notice is not given of cancellation or missed appointment within that 24-hour timeslot, you will be charged a $25 fee. After 2 cancellations, a 50% deposit will be required for all future appointments, that will be applied to completed service. Our normal 24-hour policy does not apply to inclement weather situations. We will respect any request to reschedule an appointment, even if we have decided to open for the day. If we feel it is unsafe to come to work, we will need to reschedule your appointment. Check our website or Social Media pages @katuradayspa for closings or delayed opening updates.

No Call/No Show: No call/no shows will be charged a fee of $25. Prepayment will be required for any No Call/No Show client in order to be eligible to book future services. Katura Day Spa reserve the right to refuse services.

Late Policy: Arriving late for an appointment may require Katura Day Spa to shorten the length of your service, in order to respect the time of the next scheduled client. You will be charged for full amount of service cost.

Deposit Policy: Some services will require a deposit to schedule an appointment based on cost, time needed to fulfil that service and/or type of service being performed, or a valid credit card to reserve your appointment.

Terms and conditions are subject to change at any time.